If you are not 100% satisfied with a purchased item from www.sadiahayden.com return it to us for an exchange or store credit. We'll honor this policy at any time. NO REFUNDS. EXCHANGE AND WEBSITE CREDIT ONLY WITHIN 14 DAYS FROM THE DAY YOU RECEIVE YOUR MERCHANDISE. ALL SALES ARE FINAL ON REDUCED MERCHANDISE. All Exchanges are dependent on available stock. Please reach out via email: orders@sadiahayden.com within 14 days for any problems with merchandise. Website credit is valid for 90 days from the date we receive items back. Please Note: We are not responsible for shipping charges on returns/exchange.